Customer Support Representative
Remote
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Full-Time
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We are a US-focused e-commerce brand operating at a $100 million annual run rate. We are seeking Customer Support Representatives to join our growing support team serving US customers via email and chat.
Responsibilities
Respond to customer inquiries regarding orders, shipping, products, refunds, replacements, and payments
Apply established SOPs and escalation processes accurately and consistently
Process replacements and refunds in accordance with company guidelines
Meet defined targets for response time and quality
Qualifications
Excellent written English
Reliability, consistency, and clear communication
Ability to follow structured processes with precision
Experience in e-commerce customer support is an advantage; training is provided
Employment Type
Full-time, remote, covering US business hours.