Review & Reputation Manager
Remote
·
Full-Time
·
We are a US-focused e-commerce brand operating at a $100 million annual run rate. We are seeking a Review & Reputation Manager to oversee our public reputation across all review platforms.
Responsibilities
Respond to and resolve customer reviews on Trustpilot and complaints filed with the Better Business Bureau
Coordinate case resolution with our customer support team
Develop and execute initiatives to grow our positive review base, including customer outreach and post-purchase programs
Monitor ratings across all platforms and report trends and root causes to management
Qualifications
Excellent written English with a professional, empathetic communication style
Strong organizational skills and consistent case follow-through
Familiarity with helpdesk software, Shopify, and review platforms
Experience in customer support or reputation management is an advantage
Employment Type
Full-time, remote.