Chief Operating Officer
Remote
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Full-Time
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We are a direct-to-consumer e-commerce brand operating at a $100 million annual run rate, serving the US market with manufacturing partners in China and a distributed team of over 50 people across Asia, Europe, and Latin America. We are seeking a Chief Operating Officer to lead our operational organization.
Responsibilities
Lead and develop the heads of supply chain, fulfillment, customer experience, product, and finance
Establish and run the company’s operating cadence, including priorities, cross-functional coordination, and follow-through on key initiatives
Oversee operational performance metrics, including inventory, delivery performance, refund rates, and SKU-level profitability
Ensure the accuracy of supplier commitments, cost calculations, and internal reporting
Develop processes, SOPs, and systems that support continued growth
Drive hiring, onboarding, and accountability across departments
Qualifications
Proven experience in e-commerce, operations, or leadership of cross-functional teams
Excellent command of English, written and spoken
Strong analytical skills and high attention to detail
A hands-on working style and the ability to operate with a high degree of autonomy
Availability to work across Asian and US time zones
Employment Type
Full-time, remote. Reports to the CEO.